FAQ's
Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX). We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Q. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Q. HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please reach out to our customer care chat right away! You can make changes as long as your order is still being processed and hasn’t been packed or shipped yet. We’re here to help!
If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Q. How do I initiate a return?
You’ll need to go to the Returns and Exchanges section at the bottom of our homepage and click to start a return.
Q. DO YOU PROVIDE RETURN LABEL?
No, Unfortunately, we do not provide return labels and return shipping costs are the customer’s responsibility.
Q. WHEN WILL MY ORDER ARRIVE?
The delivery time can take up to 5 to 8 business days. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions